Office of Student Accounts Policies

Please review the Office of Student Accounts' policies below.

Semester Due Dates

Fall semester: August 5
Spring semester: January 5
Summer semester: May 5

Business Hold Policy

A Business hold on your account prevents registration for a future semester, making changes to your schedule, and moving into a residence hall.

Tuition and Fees are due in full by the published due dates each semester. If your account is not financially cleared with payment, financial aid(disbursed or anticipated status) or a payment plan, a business hold may be placed on your account after the add/drop date for the semester.

Account balances over $200 within the current semester will be placed on a business hold. Once a semester ends, a business hold may be placed for any past due amount. Any past semester balance will be required to be paid in full for registration.

Collection Agency Policy

Once a semester ends, accounts without payment for 30 days and a balance of greater than $200 may be referred to a collection agency. If an account is referred to a collection agency, collection costs based on a percentage of the balance will be added to the amount due. The collection costs become due at the time of the referral to the agency.

Fee Policy

NSF returned checks are charged a returned check fee of $25.

A $100 non-refundable late clearance fine is charged each semester for any student not paid, covered by financial aid or current on the payment plan by the end of the second week of classes.

A $65 non-refundable enrollment fee is added to the first month's installment. Monthly late plan payments will be assessed a $25 fee after the five day grace period.

Withdraw and Schedule Change

Tuition refunds are only given when the student officially withdraws within the add/drop period and after any payment funds are cleared through the bank. The refund period is based on the number of weeks of the course. During the refund period, 100 percent of tuition and fees is refundable. Please see Withdrawal and Tuition Refunds for more information. Refunds due to check payments will also have a clearing hold for 14 days from payment date so funds can clear the bank.

For refunds issued by direct deposit, banking information can be added in your mySXU portal under Financial Information, Banking Information.

Financial aid Refunds

Financial Aid refunds can happen if awards overpay the semester charges. Students must have a credit balance on their account based on disbursed financial aid. No refunds based can be issued based on anticipated financial aid. Financial aid refunds are issued within 14 days of the first day of class if financial aid awards have already disbursed or if financial aid awards apply after the start date, within 14 days of the disbursement.

Complaints

Complaints may be sent to the Director of Student Accounts, Deborah Wildman at wildmanFREESXU and/or with the Attorney General's student loan ombudsperson through the Office of the Attorney General.