Service Excellence
At Saint Xavier University, we inspire success by working together to provide meaningful, personalized service in a spirit of excellence. Whether serving prospective or current students, alumni, local residents or our fellow faculty and staff colleagues, these standards define the Saint Xavier service experience.
Our service standards define how staff and faculty will achieve this service goal. They provide the consistent, non-negotiable standards of behavior that ensure employees are clear about what to do in any given situation.
Our Service Standards
- Be helpful and friendly
- Return communications in a timely manner
- Be present and listen actively
- Be prepared
- Connect people to correct solutions or resources
- Communicate openly and honestly
- Be accountable to self and others
- Engage in a cooperative spirit
- Demonstrate enthusiasm to find quality solutions
- Be thorough and accurate
- Demonstrate required knowledge
- Complete tasks efficiently and on time
- Take initiative for continuous improvement
- Be courteous and professional
- Be engaged and attentive
- Show empathy
- Be inclusive and equitable to all
Service Excellence Focus
Developing and maintaining a service excellence culture requires a multitude of initiatives and programs. The Service Excellence Team has divided into seven subcommittees, each with a focus that will lead the way in establishing and advancing service excellence university-wide. Each of these subcommittees is charged with specific objectives. They include:
- Communication and Awareness
- Recruitment
- Orientation and Training
- Recognition and Celebration
- Measurement
- Service Obstacle System (SOS)
- Accountability